Terms & Conditions

This ‘Terms and Conditions’ document (“T&C”) governs the end users’ (“You/Your/User”) access to and use of ‘MentorMeLive Platform’ (which term shall be deemed to include the internet and mobile website www.mentormelive.com as well as its mobile application and any other means to access the same from time to time) and the services offered thereunder.

The MentorMeLive Platform is owned and controlled by Ziplayz Private Limited, a company incorporated under the Companies Act, 2013 with its registered office at having its registered address at 501 Plot No.53 Sector-30 Owe Kharghar Navi Mumbai, Raigarh Maharashtra-410210 (hereinafter referred to as " Ziplayz/Us/Our/We "). Through the MentorMeLive Platform, Ziplayz provides to You information in relation to mentor consultations, events that are organized by third-party entities (mentors) including but not limited to the dates, ticket pricing and other event/session-related information, and facilitates sale of tickets to such mentor consultations, events, to You.

This T&C, along with the ‘Privacy Policy’ (available here) which constitutes an integral and inalienable part of the T&C, and any other applicable policies published on the MentorMeLive Platform, comprise a binding agreement between You and Ziplayz. The ‘T&C’, ‘Privacy Policy’ and any such applicable policies constitute an electronic record under the Information Technology Act, 2000 as amended and the relevant rules made thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes under applicable Indian laws.

Your use of the MentorMeLive Platform and the services provided thereunder shall be governed by this T&C as well as any other applicable policies published on this MentorMeLive Platform, including but not limited to the Privacy Policy. Your use of the MentorMeLive Platform whether for the purpose of transacting through MentorMeLive Platform or otherwise, implies Your consent to the provisions of this T&C as well as any other applicable policies, including but not limited to Ziplayz’s use of any information provided by You for the purpose of Your use of the MentorMeLive Platform. Ziplayz hereby reserves the right to modify, add or delete any part of this T&C without any prior written notice/ intimation to You. It shall be Your sole responsibility to periodically review this T&C and all other applicable policies published on the MentorMeLive Platform for any revisions thereto. If You do not agree to any of the revisions made to this T&C by Ziplayz, You must discontinue further access and use of the MentorMeLive Platform and the services provided thereunder. You agree and acknowledge that such discontinuance of access to and use of the MentorMeLive Platform and the services provided thereunder will render the T&C inapplicable from such date of discontinuance only; however this T&C will remain applicable to all instances of use by You of MentorMeLive Platform and the services provided thereunder prior to such date of discontinuance.

It is clarified that terms and conditions specific to an event in respect of which Ziplayz has facilitated sale of tickets through MentorMeLive Platform (“Event”) shall be published on the event page accessible on the MentorMeLive Platform. Ziplayz publishes such information as provided by and on behalf of the organizer associated with such Event (“Event Organizer”). In the event of any conflict between the Event-related terms and conditions, and this T&C, User agrees that the Event-related terms and conditions shall prevail and be binding on the User at all times.


CANCELLATION PROTECT

In case of cancellation for bookings in relation to an Event or mentor consultation (as applicable), the User will be entitled to a refund of 100% of session price within the 10 days before the session or event.

Cancellation covers the ticket booked amount, any additional amount like commission, convenience fee & cancellation protect fees including GST on the same will not be refunded.

Partial cancellation of a booking is not allowed.

Refund will be processed to the source account used for payment at the time of booking.

In case of any issues, the decision of Ziplayz will be considered final and binding on the User(s) at all times.


COPYRIGHT

The entire content included in the MentorMeLive Platform, including but not limited to text, graphics or code is copyrighted as a collective work under the Indian and all other copyright laws of the world, and is the sole property of Ziplayz or is appropriately licensed by Ziplayz from the relevant owners thereof. At no point of time, will the User have any rights and/ or claim to have acquired any rights in and to any part or portion of the MentorMeLive Platform and/ or any content contained therein, in any manner whatsoever.

You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the MentorMeLive Platform solely for Your own non-commercial use, or to place a booking with MentorMeLive Platform.

Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of the MentorMeLive Platform is strictly prohibited, unless specifically authorized by Ziplayz in writing.


TRADEMARKS

All trademarks, service marks and trade names of 'MentorMeLive' used on MentorMeLive Platform are trademarks or registered trademarks of Ziplayz Entertainment Pvt. Ltd. At no point of time, will the User have any rights and/ or claim to have acquired any rights in and to any part or portion of the ‘MentorMeLive’ trademarks and/ or logos, in any manner whatsoever.


PAYMENT METHODS

We accept Visa, MasterCard, American Express, Debit Cards, Net Banking, Wallets, UPI via Razorpay Payment gateway.


PRICING, AVAILABILITY AND SEAT CONFIRMATION

MentorMeLive Platform is an online mentoring platform and manages appointments on behalf of Mentors and therefore has no control on its availability and pricing.

After the payment is complete, You will receive a confirmation page or email.

If You do not receive a confirmation number after submitting payment information, or if you experience an error message or service interruption after submitting payment information, please get in touch with our customer service department to confirm whether the order has been placed or not. We don’t want You to lose money in case You assume that an order was not placed because you failed to receive confirmation.

While booking for group consultations, You are limited to a specific number of participants per consultation set by the mentor.


CANCELLATIONS, EXCHANGES AND REFUNDS

Bookings
Bookings once done cannot be exchanged, cancelled or refunded. Please make sure You check the time of the consultation before You book Your tickets. If an appointment is cancelled or postponed and the Mentor of such Event agree on issuing a refund for the tickets, it shall be the Mentors's sole responsibility to contact You and process the refund and Ziplayz shall have no liability in this regard.


DELIVERY

Bookings
Email confirmation: Your booking confirmation will be sent via an email.
SMS confirmation: Your booking confirmation will be sent via an SMS.